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DuoBrief Support

Effective and last updated: October 27, 2026

Support portal is open

Start a support request

Use the secure DuoBrief Support form for technical help, subscription questions, privacy and data requests, or product feedback. No Atlassian account is required.

Open the support form

You will receive updates by email and can reply directly to the ticket notification.

Before you submit

Include your iPhone model, iOS version, DuoBrief version, app language, what you expected, what happened, and the steps needed to reproduce the issue.

Please do not submit meeting notes, transcripts, recordings, passwords, authentication codes, payment-card information, or other sensitive content.

Common fixes

  • Calendar is missing meetings: open DuoBrief Settings, review the selected calendars, and confirm Calendar permission in iOS Settings.
  • Transcription does not start: confirm Microphone and Speech Recognition permission, then start On-Device Notes again.
  • Apple Intelligence output is unavailable: confirm your device, iOS version, and selected language support Apple Intelligence. Manual notes and transcription can still be used where supported.
  • A purchase is not recognized: open the DuoBrief purchase screen and choose Restore Purchases while signed in to the Apple Account used for purchase.
  • Authenticator code is rejected: confirm the device clock is set automatically and enter the current six-digit code from the authenticator used during enrollment.

Subscriptions

Subscriptions are billed and managed by Apple. To view, change, or cancel a subscription, open iOS Settings, tap your name, then Subscriptions. Deleting the app or a DuoBrief account does not cancel an Apple subscription.

Account and privacy requests

You can initiate account deletion from DuoBrief Settings or the signed-in web companion. Use the support form and select Privacy & data request for access, correction, deletion, or another privacy request. We may verify your identity before acting on an account request. Read the Privacy Policy for more information.

Response expectations

We aim to respond to support requests within two business days. Security and privacy issues receive priority.